Returns & Exchanges

At Twotrees, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused items in their original packaging. Simply follow our streamlined process to initiate a return or exchange for a full refund to your original payment method.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Print Shipping Label

Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.

3

Drop Off Package

Take your return parcel to any authorized carrier location or schedule a pickup to begin the transit process back to our warehouse.

4

Receive Your Refund

After our team inspects the returned merchandise, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing